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Downgrade account

Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Downgrade account

DAK, Can I downgrade my account for a couple of months (from Extra to Value), when does the downgrade take effect?
Is it just a case of switching  using https://portal.plus.net/apps/account/change/3116807/Broadband ; then switch back later.
(I've work coming in that requires a quick turnaround and had to rent premises with faster braodband)
2 REPLIES
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Downgrade account

Hi Journeys,
The 'Product Change' page in the member centre is the way to go (make sure you complete it a few days before the billing date though as all package changes are done on your normal billing date).
Remember to check (and if necessary reset) your additional (usage) spend limit as I think this may return to default on a product change: https://portal.plus.net/data_transfer_watch/
BTW your link will not work for other users as I think it will be account specific, the generic link is http://portal.plus.net/upgrade_process.html?memberheader=upgrade
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Downgrade account

Hi journeys,
You can change product once a month without any worries, and as walker23 says it'll happen on your billing date. Switching and switching back when you're ready will be fine.
Hope that helps, any more questions please give's a shout.