Downgrade Fibre without a new contract?
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Downgrade Fibre without a new contract?
12-06-2016 12:26 PM - edited 12-06-2016 12:29 PM
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Hi there,
My personal circumstances have changed and I may soon need to move house. As a result I am looking to save some pennies by downgrading my 'Unlimited Fibre Extra' package which I have had for 3 years to 'Unlimited Fibre' without starting any new contracts.
However I find Plusnet totally unsympathetic to this situation; I have been informed the only way I can downgrade is by entering a new 18 month contract. This is wholly unsuitable for me.
It is unacceptable that I should be required to start another contract just for Plusnet to press a button and change my line profile, especially as I served my 18 month contract long ago.
Neither can I switch my landline to a cheaper provider (Cooperative) as that would result in an extra £2.50/month 'broadband only' charge, thereby negating any potential savings I might make.
Was the Plusnet agent with whom I spoke correct; is there genuinely no way I can downgrade my fibre package without starting a new contract?
Re: Downgrade Fibre without a new contract?
14-06-2016 11:43 PM
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Sorry this isn't the news you were expecting. 😞
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Downgrade Fibre without a new contract?
15-06-2016 3:57 PM - edited 15-06-2016 3:57 PM
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Hi Anoush,
Thanks for your reply. Is this something that retentions might be able to arrange?
I'd hate to leave PN after 3 years over a simple package change outside my contracted period. However BT, Virgin Media and Sky are at-least offering 12 month contracts which would suit my needs marginally better than PN's 18 months.
Re: Downgrade Fibre without a new contract?
15-06-2016 8:53 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Downgrade Fibre without a new contract?
15-06-2016 10:17 PM
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Hi Anoush,
That is disappointing news. Thanks for checking, I appreciate the effort.
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