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Downgrade FTTC

smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Downgrade FTTC

Hi everyone

I ordered my fibre 80/20 unlimited,  in April this year based on the Pn estimate of 43Mb, and the btdsl checker
results of "FTTC Range A, 60.1 high 43 low" Downstream. 17 high,  10.8 low upstream  -  Range B impacted 51.1
high 28.3 low. downstream.  17 high,  10.8 low upstream.
When activated I had a good 48Mb download speed which I was happy with, however after the  first 10 days my
speed dropped to 38 Mb,( not bad it may go back up a little I thought!).
Since then things have only got worse, now down to 26 mb down and 5.2 Mb up.
Will speed improve? (I don't think so!)
To make things worse the bt dsl checker now has been changed,
(it now reads "FTTC range A 43.9 high 32.8 low, downdtream. ((9.3 high.  6.6 low upstream.))
                            FTTC rang B impacted 37.5 high 28.3 low. downstream.(( 9.3 high . 5.3 low upstream))
With this latest bombshell from bt I would request a downgrade to the 40/20 unlimited package  please, No point in
paying for the 80/20 unlimited package when its not attainable.

many thanks
                        smiler1
11 REPLIES
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Downgrade FTTC

I don't think that the staff on here can do that
Is there an option here for it https://portal.plus.net/apps/account/change?bolWizReset=1
If there isn't you might have to phone the customer options team on
0800 013 2632 or    0330 123 9197
  Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
  Saturday: 9.00am - 5.30pm
The reason for that is it may trigger a new contract
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: Downgrade FTTC

Hi Jim
there dosn't seem to be one on the link.
Looks like the phone option.

Regards
K
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Downgrade FTTC

Hi smiler1,
What did you see from that link? It took me straight to the "product change" part of our member centre which is what I'd expect.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Downgrade FTTC

Adam
You need to check but my impression from previous posts was that downgrading from 80/20 unlimited to the new products couldn't be done via the automatic systems
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: Downgrade FTTC

Hello oldjim and Adam,
Jim was correct, I was unable to proceed on the Product change from the automatic system on the link, however, I was able to downgrade by telephone.

regards

smiler1
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: Downgrade FTTC

Hello,

I downgraded from FTTC 80/20 unlimited to FTTC 40/20 unlimited on the 26/06/14,
However my account details still show Plusnet unlimited at £19.99 and not £14.99, (as  agreed by phone on 26/06/14)
Is this just an oversight?

Regards smiler1
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Downgrade FTTC

I don't think the re-grade happens until your next billing date...
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: Downgrade FTTC

Hi
It also states "£19.99 plusnet unlimited Fibre" under View My Products,?
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Downgrade FTTC

Because that is what it was called before they brought out the new products http://www.plus.net/support/broadband/products/archive/
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Downgrade FTTC

If you check https://portal.plus.net/my.html?s=0&action=account_summary it should show your new product  ('Unlimited Fibre Broadband' as opposed to 'Plusnet Unlimited Fibre') as 'pending' until it changes on your billing date (it possibly also shows a silly date of 01/01/1970.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Downgrade FTTC

Hi smiler1,
As your account change is due for the following billing date, you would still see the current product at £19.99 when you visit the member centre. After checking the change queue I can see that you have the new fibre product ready to switch over as of the 11/07/13. I've attached a quick screen grab of the account below which shows the current account (old product) and what you're due to change to (new product).