Downgrade Email

[#1]

Just received email about "hich means you have been set-up on Unlimited Fibre Extra (66Mbps average download speed) rather than the Unlimited Fibre product (36Mbps average download speed)"

I was originally on 40:20 then when they withdrew that, moved to 55:10 - I am happy with 55:10 so do not want to change

account: [Removed]

Moderator's note by Adie (Dvorak) removed personal information as it's a public forum

[#2]

Hi @MKen , thanks for your post.

We'd recommend removing your username from your initial post, for security purposes.

Don't worry! We've sent an email over to the Project Lead of this upgrade to ensure that you're kept on 55/10.

Please let us know if you need any further assistance at all.

[#3]

thanks