Double payment
Hi there.
The business bills itemise ' Business Dual' which is, I assume Bb and phone, with separate itemising of calls. (I don't think I can have a flat monthly rate for business. Which is a shame). There is also a charge for 'Business PAYG'.
This is one invoice number.
My query is, am I being charged twice for Bb on the non-fibre installation?
Business Dual refers to the broadband charge, and Business PAYG refers to your line rental
On a different invoice number is the Unlimited Fibre, Call Plan charge, and Call Charges not included in the Call Plan.
Unlimited Fibre refers to your broadband, call plan to the call package you have, and your call charges can be viewed here: https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=
It's difficult to reconcile the sums on 'My Account' for either account - they're not identified by phone numbers, which would help. I have to do it by the amounts, which are in the e-mail notifications.
The amounts should be viewable here: https://www.plus.net/my.html?action=view_transactions&s=0 as well as using the link above for the call charges.
Apologies if I've missed something, let me know if you have any questions.
