Double payment for Line rental saver
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Double payment for Line rental saver
27-09-2018 10:19 AM
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When am I liable to get my refund for double payment taken from my account. Its been 13 Days now.
Re: Double payment for Line rental saver
27-09-2018 3:13 PM
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Re: Double payment for Line rental saver
08-10-2018 1:17 PM
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Why is this issue still persisting?
I see my October bill is now saying I still owe the line rental saver and some additional charges:-
Balance brought forward * £187.88
Failed Payment Fee £7.50
Call Bar Charge £5.76
And I still keep getting messages about service restriction and needing to pay.
When will this be fixed???? It's been over a month now.
Re: Double payment for Line rental saver
08-10-2018 7:00 PM
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Hello @Jamie2342,
I am sincerely sorry for the issue you are experiencing. I would like to assure you we have escalated this to relevant team to get this resolved as quickly as possible.
We will update via the account as soon as we have an update.
Re: Double payment for Line rental saver
01-11-2018 4:24 PM
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Hello @Jamie2342,
Have you solved this problem yet or seen your Nov bill.
I'm being told it can only be resolved by paying again - bill then zero- and receiving a refund!
Allan
Re: Double payment for Line rental saver
01-11-2018 4:30 PM
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Legendary customer service lol 😞
Re: Double payment for Line rental saver
01-11-2018 4:36 PM
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You should be ok when you get your credit lol
A bit like sofa adverts guaranteed delivery by Xmas
Re: Double payment for Line rental saver
01-11-2018 8:43 PM
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Hello @Jamie2342,
I have checked your account and can assure you moving forwards there will be no further issues with LRS. I have responded here via your account in regards to your refund. I am sincerely sorry for any inconvenience caused.
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