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Double payment for Line rental saver

MA900
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎11-09-2018

Double payment for Line rental saver

When am I liable to get my refund for double payment taken from my account. Its been 13 Days now.

7 REPLIES 7
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: Double payment for Line rental saver

Sorry to hear this.

I can see your refund has been processed and the money should be in your account within 5 working days

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jamie2342
Newbie
Posts: 2
Thanks: 1
Registered: ‎08-10-2018

Re: Double payment for Line rental saver

Why is this issue still persisting?

 

I see my October bill is now saying I still owe the line rental saver and some additional charges:-

 

Balance brought forward * £187.88

Failed Payment Fee £7.50

Call Bar Charge £5.76

 

And I still keep getting messages about service restriction and needing to pay.

When will this be fixed???? It's been over a month now.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Double payment for Line rental saver

Hello @Jamie2342,

 

I am sincerely sorry for the issue you are experiencing. I would like to assure you we have escalated this to relevant team to get this resolved as quickly as possible.

 

We will update via the account as soon as we have an update.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
rippedoffme
Grafter
Posts: 51
Thanks: 6
Registered: ‎07-09-2018

Re: Double payment for Line rental saver

Hello @Jamie2342,

Have you solved this problem yet or seen your Nov bill.

I'm being told it can only be resolved by paying again - bill then zero- and receiving a refund!

Allan

Jamie2342
Newbie
Posts: 2
Thanks: 1
Registered: ‎08-10-2018

Re: Double payment for Line rental saver

Haven't seen November bill yet but October direct debit took full line rental saver again and additional late payment fee and line blocker fee.

Legendary customer service lol 😞
rippedoffme
Grafter
Posts: 51
Thanks: 6
Registered: ‎07-09-2018

Re: Double payment for Line rental saver

You should be ok when you get your credit lol

A bit like sofa adverts guaranteed delivery by Xmas

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Double payment for Line rental saver

Hello @Jamie2342,

 

I have checked your account and can assure you moving forwards there will be no further issues with LRS. I have responded here via your account in regards to your refund. I am sincerely sorry for any inconvenience caused.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team