Double payment for Line rental saver

[#1]

When am I liable to get my refund for double payment taken from my account. Its been 13 Days now.

[#2]

Sorry to hear this.

I can see your refund has been processed and the money should be in your account within 5 working days

[#3]

Why is this issue still persisting?

I see my October bill is now saying I still owe the line rental saver and some additional charges:-

Balance brought forward * £187.88

Failed Payment Fee £7.50

Call Bar Charge £5.76

And I still keep getting messages about service restriction and needing to pay.

When will this be fixed???? It's been over a month now.

[#4]

Hello @Jamie2342,

I am sincerely sorry for the issue you are experiencing. I would like to assure you we have escalated this to relevant team to get this resolved as quickly as possible.

We will update via the account as soon as we have an update.

[#5]

Hello @Jamie2342,

Have you solved this problem yet or seen your Nov bill.

I'm being told it can only be resolved by paying again - bill then zero- and receiving a refund!

Allan

[#6]

Haven't seen November bill yet but October direct debit took full line rental saver again and additional late payment fee and line blocker fee.

Legendary customer service lol 😞

[#7]

You should be ok when you get your credit lol

A bit like sofa adverts guaranteed delivery by Xmas

[#8]

Hello @Jamie2342,

I have checked your account and can assure you moving forwards there will be no further issues with LRS. I have responded here via your account in regards to your refund. I am sincerely sorry for any inconvenience caused.