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Double charged

phaethe2nd
Newbie
Posts: 6
Registered: ‎09-02-2020

Double charged

‎09-02-2020 11:11 PM - edited ‎09-02-2020 11:11 PM

Hi,

 

I've accidentally gone over my 14 days and accept that there are additional charges however these charges appear to ge doubled.,I get paid at midnight and would like to pay my bill immediately after but not with incorrect charges applied. Will I need to wait until the morning to phone up and fix this? Thanks

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Double charged

‎12-02-2020 11:52 AM

Thanks for your post @phaethe2nd 

Apologies for the delayed response, I've had a look into this for you and I can see you've since called us and we've got this sorted out for you. Sorry for the inconvenience. Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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