Double Billed
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- Re: DOUBLE BILLED
Double Billed
on 06-11-2018 3:26 AM - last edited on 06-11-2018 9:18 AM by dvorak
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Having received my bill on 7/10/18 for £37.80 my bill was paid on october 16th by debit card now i find that plusnet has helped its self to another £37.80 on november 3rd waiting a hour on the customers services line is unexceptable no joy here so plusnet can i have my money back please my bank statements clearly show 2 payments for the same amount taken how long am i going to wait now to get my money back
Moderator's note by Adie (Dvorak) All caps title removed as per Forum rules
Re: DOUBLE BILLED
06-11-2018 8:51 AM
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Exact same happened here!
The payment system with PlusNet really is atrocious for this day and age.
Re: Double Billed
06-11-2018 5:08 PM
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Sorry to hear this.
We're not seeing what you're seeing. Would you be able to attach a screenshot or photo of your bank statement to ticket 184231090 giving us a nudge over here once you've done so and we'll be happy to take a look?
Please make sure that any pending transactions are visible.
@AntiJimmy, i'm unable to see where we've overcharged you. Could you elaborate please? Feel free to send me a private message if you prefer to discuss this not in a public forum.
Re: Double Billed
06-11-2018 9:41 PM
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I have just received my and it has doubled from £19.49 to £ 38.98 .
Sightworthy.
Re: DOUBLE BILLED
07-11-2018 7:24 AM
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They have billed me 3times for phone line saver. They apparently have no method to repay direct to my bank account which in this day and age seems unbelievable
Tgr
Re: DOUBLE BILLED
07-11-2018 3:57 PM
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@sightworthy From reviewing your account this was due to the deal you were on ending. I can see you've called in already and arranged a new one. Let us know if there's anything else we can help with
@tgr I can see @Gandalf has updated your account this morning regarding this. Apologies for the inconvenience caused
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