There's a known issue that affects some customers, call customer services (again) and they should sort it out for you (though the refund will take a few days to hit your bank account). You are not the first to post here with this issue but I think for most customers it works as it should (or there'd be a lot more posts about this).
If you search the forums you will find other examples.
I'm a bit disappointed that this seems to happen to some customers after the problem has been identified on their account though.
If the double charges cause you difficulty be sure to 'make a noise about it'.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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