With respect, why would I want to stay with you after all of this? How is it possible to bill me using the same bank account, equipment, line etc just a new contract but not for this account?
You have given me three different stories now.
That I would not be billed any more than 125 approx since the billing error is at your end.
That I will be billed for the remainder of my current contract since I am leaving early (the remainder of my contract is now highly ambiguous since technically it should have 6 months left on it but in your very own letter you state very clearly you're terminating it on 18th November, so which am I being billed for?)
And I was also told that I would not be billed at all since the billing error was your fault, it was a problem at your end that you could not fix.
So which is it?
Am I being billed?
Am I NOT being billed?
Which sum of money am I being billed?
Your reply here is just as ambiguous as all of your recent communication.
I have written proof of all three scenarios.
I was a happy PN customer as well. I wouldn't have upgraded to fibre 18 months ago with you if I wasn't. I wouldn't have stayed all of this time either with all of the patience that I have, waiting for you to sort the billing issue out. But the communication on this has been horrendous. The ambiguity when I do get communication has been horrendous. Then you wonder why I want to leave? Really?? It was not a threat either, to make you shape up, as it were. The leaving process had already begun when you left your reply, as I'm sure you or another member of staff could check. So I appreciate the advice on telling me how to get the best deal finding another provider and how long it will take me to get online again, but I already did my homework, I did it the second I got your first letter threatening to cut me off because of YOUR error that I've been trying to come to an compromise over since the start of this contract.
It absolutely, completely baffles me that you as a company can send me out letters every few days reminding me that you can give me a better deal, and telling me I'm going to be billed out the wazoo now because I'm still in contract, but for the whole time this situation has been going on, you could not write to me by snail mail even once to advise me of different ways to pay my bill each month until the issue was sorted at your end, such as Payzone for example. That would have been a good compromise and I would have been more than happy to do something like that, or even call you each month to pay my bill had you written to me to advise me, to make sure my bill was on track, but you didn't. But somehow now you can find it in you to write to me every few days to threaten me with ambiguous bills and won't I consider staying you can offer me a deal. I deserve better than that, much better. I have been a loyal and proud PN customer for at least 5 years. I'm just so disappointed it has had to end like this.
