Does early cancellation come into immediate effect?

[#1]

Due to the recent price increase I am considering leaving plusnet. However, I can't risk any downtime in my internet connection between now and mid June if I were to switch to a new ISP. If I want to avoid the early termination fee, I have to let plusnet know that I am leaving within a month of being told about the price increase. Is it possible to call them now and request the cancellation to occur at a later date to avoid this fee?

[#2]

Hi @MarcusQ

I'm afraid you would not be able to request cancellation but defer it for a period of time.

The best thing I can suggest is top speak to our Customer Options Team who will be able to give you all information regarding the cancellation of your account.

Telephone number:
0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

Kind Regards,

Alisdair