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Does early cancellation come into immediate effect?

MarcusQ
Dabbler
Posts: 21
Thanks: 3
Registered: 15-11-2016

Does early cancellation come into immediate effect?

Due to the recent price increase I am considering leaving plusnet. However, I can't risk any downtime in my internet connection between now and mid June if I were to switch to a new ISP. If I want to avoid the early termination fee, I have to let plusnet know that I am leaving within a month of being told about the price increase. Is it possible to call them now and request the cancellation to occur at a later date to avoid this fee?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 423
Thanks: 108
Fixes: 23
Registered: 26-03-2018

Re: Does early cancellation come into immediate effect?

Hi @MarcusQ

I'm afraid you would not be able to request cancellation but defer it for a period of time.

The best thing I can suggest is top speak to our Customer Options Team who will be able to give you all information regarding the cancellation of your account.

Telephone number:
0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

 

Kind Regards,

 

Alisdair

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team