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Do I really need a MAC key to leave?

simonj
Dabbler
Posts: 19
Registered: 12-10-2011

Do I really need a MAC key to leave?

I've just been talking to TalkTalk about moving my broadband to them and they say I don't need a MAC key. However, at PlusNet it says that a cessation charge of £25 will be made if I move without supplying my MAC key.
I don't know who to believe. I don't want to risk having to pay a cessation charge as a result of not having a MAC key.
1 REPLY
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Do I really need a MAC key to leave?

Providing you're moving to a LLU provider i.e Talk Talk you don't require a MAC, only if you were to remain on the BT network or move to a shared LLU.
You'll not be charged the cessation via either if you move to a LLU provider as explained here.