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Do I need to inform Plusnet of Direct Debit cancellation after migration?

Stevej
Grafter
Posts: 28
Registered: ‎30-07-2007

Do I need to inform Plusnet of Direct Debit cancellation after migration?

Hi
I have recently migrated from Plusnet to a supplier who can provide ADSL2+ on my exchange (LLU).
I provided card details for the final payment, apparently I am in credit!
I intend to cancel my direct debit for Plusnet at my bank. Technically I believe that I need to inform Plusnet of this as well.
Or is this implicit as a result of the migration?
If I do need to let Plusnet know, can someone advise how as I no longer have an login account with them.
P.S. I was pleased with the Plusnet service, but really did want adsl2+ which is not due for another another year through BT wholesale.
Thanks
Stephen
2 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Do I need to inform Plusnet of Direct Debit cancellation after migration?

Hi, your direct debit will cancel when your account cancels. Any refunds will be returned via this method so I would not advise you to cancel. This will all be done for you.
Jojo Smiley
Stevej
Grafter
Posts: 28
Registered: ‎30-07-2007

Re: Do I need to inform Plusnet of Direct Debit cancellation after migration?

Hi Jo
Thanks for the reply.
Stephen