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Do I need a MAC number?
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Do I need a MAC number?
02-06-2010 5:41 AM
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Two days ago I applied for a Plusnet broadband account, and during the 'switch from current provider' stage I was told that "Fortunately, you do not need a MAC number" (because my current provider is Virgin, apparently).
Then I got an email from Plusnet saying the next thing to do was to obtain my MAC number and call them to provide it. I phoned them to ask whether I needed one, and they said yes.
So then I phoned Virgin (Tesco) to ask for a MAC number and they said they would email it in 3 - 5 days.
Is all of this correct? I would appreciate some reassurance while I am waiting for the email.
Thanks.
Then I got an email from Plusnet saying the next thing to do was to obtain my MAC number and call them to provide it. I phoned them to ask whether I needed one, and they said yes.
So then I phoned Virgin (Tesco) to ask for a MAC number and they said they would email it in 3 - 5 days.
Is all of this correct? I would appreciate some reassurance while I am waiting for the email.
Thanks.
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Re: Do I need a MAC number?
02-06-2010 7:56 AM
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If you are receiving your current broadband over a BT telephone line as opposed to a combined telephone/TV cable then yes, you do need a MAC. (You don't need one if you are currently on cable TV/phone/broadband)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Do I need a MAC number?
02-06-2010 9:37 AM
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I see - thanks.
So does it usually take 3 - 5 days to get a MAC number?
So does it usually take 3 - 5 days to get a MAC number?
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Re: Do I need a MAC number?
02-06-2010 9:54 AM
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OFCOM rules state a maximum of 5, most companies as a policy delay for as long as possible and aim to take the full 5 in the hope that you will change your mind.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Do I need a MAC number?
02-06-2010 10:00 AM
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Hi there,
It looks like you're on Virgin ADSL, so you will need a MAC. The requirement is that this needs to be provided within 5 working days (an Ofcom rule).
It looks like you're on Virgin ADSL, so you will need a MAC. The requirement is that this needs to be provided within 5 working days (an Ofcom rule).
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