Distraught - Plusnet Wrongly charged me then forwarded my details to a debt collecting agency
20-05-2021 11:17 AM - edited 20-05-2021 11:30 AM
They said I could leave without a termination fee, then charged me it anyway. Then emailed to say they'd charged me incorrectly, sent me a cheque for the money they owed me and they would upscale to a manager to stop the debt collection agency. They didn't get back to me again, and I started getting emails and phones calls from a debt collection agency. When I phone plusnet they said they had decided I did need to pay (even though they had clearly said beforehand that I did not) but hadn't bothered to tell me. I'm frantic, the agency keep calling and every time I speak to someone at plusnet they say something different and do nothing. How can it be legal to decide to charge someone after they've left and forward their details to a debt collecting agency without telling them! I realise OFCOM have already fined them for doing this but they don't seem to change their behaviour.
Can anyone please help me? I just dont know what to do.
Re: Distraught - Plusnet Wrongly charged me then forwarded my details to a debt collecting agency
Thanks for your post @CAM
I'm really sorry to see what's happened. I can see you've since escalated this further and one of my colleagues from our complaints team will be in touch with you shortly with a view to bring this to a resolution as quick as we can.