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Disgusted PN won't honour the email they sent me "Update to our prices"

Picnic
Grafter
Posts: 190
Thanks: 2
Registered: ‎30-10-2007

Disgusted PN won't honour the email they sent me "Update to our prices"

So yesterday I got this email with the subject "Update to our prices". In that email PN say

 

We hope you’re happy with your Plusnet services, but if you do decide to leave as a result of these changes then you can do so without having to pay any early termination fees.
You’ll need to give us 14 days’ notice and you’ll need to continue to pay for your services during the notice period.

 

I'm lucky now as I can get full 1Gbps symmetrical  FTTP so I decided to take advantage of this kind offer and terminate early. Even after forwarding Plusnet's email back to them they won't honour it. They can't see this email on my account so they claim they don't need to honour it. To say I'm not happy is an understatement.

 

8 REPLIES 8
jab1
Legend
Posts: 16,668
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Registered: ‎24-02-2012

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

@Picnic I would escalate this - you have a clear offer.Would it be possible to post a screenshot of the email, obscuring personal details?

John
Baldrick1
Moderator
Moderator
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Re: Disgusted PN won't honour the email they sent me "Update to our prices"


Moderators Note

This topic has been moved from Plusnet Feedback to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
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Registered: ‎27-04-2007

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

@Picnic I've just sent over a private message asking for some details, please reply back when you can and I'll look into what's happened for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Picnic
Grafter
Posts: 190
Thanks: 2
Registered: ‎30-10-2007

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

Thank you Adam, I have replied via PM.

Picnic
Grafter
Posts: 190
Thanks: 2
Registered: ‎30-10-2007

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

Just a quick post to say this is now resolved and PN are honouring the email I was sent. Bit annoying it caused unnecessary angst but faith in the system has been restored. 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
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Registered: ‎27-11-2020

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

@Picnic glad it's now all resolved. Need anything else from our side?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

Hey there @Picnic just checking back to see if you need me to do anything else?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Picnic
Grafter
Posts: 190
Thanks: 2
Registered: ‎30-10-2007

Re: Disgusted PN won't honour the email they sent me "Update to our prices"

No thanks Will, one of your colleagues has sorted me out Smiley