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Disgraceful

Jg1
Newbie
Posts: 1
Registered: 21-01-2017

Disgraceful

Moving house, I've had a plusnet account for 3 years and because my new address can't provide fibre (I was told 2 - 6 mb max speed) I've cancelled my account. After 20 minutes waiting for customer service I've been told I will be charged £200 "oh and by the way if you don't pay within 2 weeks we will refer the amount to a debt collection agency".

2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Disgraceful

I assume that you initiated the free house move process with an 18 month contact and cancelled it

Was it within the 14 day cooling off period

MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Disgraceful

If you were out of contract then see oldjims post.

Alternatively had you renewed your contract and in an existing term still? I think you usually get charged to buy out your contract if you don't stay when you move. This is pretty common with providers who do big discounts up front as they don't make money in the free period so if cancelled in term they would lose money etc.