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Discrepancy between quote in email and charge to bill

Newbie
Posts: 3
Registered: ‎27-04-2020

Discrepancy between quote in email and charge to bill

I took up an online offer of fixed price Line Only Unlimited Fibre Extra for 18 months, confirmed in an email 17th Dec 2019, but have since been charged £19.99 Line Rental and £15.99 Unlimited Fibre, for more than the quote. My account also does not seem to have been changed to Unlimited Fibre Extra. Can you help please?

Thank you

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 460
Fixes: 126
Registered: ‎27-04-2007

Re: Discrepancy between quote in email and charge to bill

Hi there, I'm really sorry about the incorrect billing. I'll make sure the pricing is corrected going forward. Would you prefer further credits or a refund for the over payments made so far?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎27-04-2020

Re: Discrepancy between quote in email and charge to bill

Thank you for the reply. I would prefer a refund of the overpayments please. Could you also confirm that my service has been changed to Unlimited Fibre Extra?

Thanks again.

 

Plusnet Help Team
Plusnet Help Team
Posts: 115
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: Discrepancy between quote in email and charge to bill

Hi there @infradig, I've gone ahead and organised that refund for you and it should be with you in the next 3-5 working days.

 

I can also confirm you have been switched to our Unlimited Fibre Extra service.

 Jess Moore
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎27-04-2020

Re: Discrepancy between quote in email and charge to bill

Thanks for that. When was I switched to Unlimited Fibre Extra? How can I tell?

 

Thanks again.

Infradig