Discrepancy between quote in email and charge to bill
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Discrepancy between quote in email and charge to bill
27-04-2020 5:01 PM
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I took up an online offer of fixed price Line Only Unlimited Fibre Extra for 18 months, confirmed in an email 17th Dec 2019, but have since been charged £19.99 Line Rental and £15.99 Unlimited Fibre, for more than the quote. My account also does not seem to have been changed to Unlimited Fibre Extra. Can you help please?
Thank you
Re: Discrepancy between quote in email and charge to bill
29-04-2020 3:36 PM
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Hi there, I'm really sorry about the incorrect billing. I'll make sure the pricing is corrected going forward. Would you prefer further credits or a refund for the over payments made so far?
Re: Discrepancy between quote in email and charge to bill
29-04-2020 11:46 PM
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Thank you for the reply. I would prefer a refund of the overpayments please. Could you also confirm that my service has been changed to Unlimited Fibre Extra?
Thanks again.
Re: Discrepancy between quote in email and charge to bill
04-05-2020 1:21 PM
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Hi there @infradig, I've gone ahead and organised that refund for you and it should be with you in the next 3-5 working days.
I can also confirm you have been switched to our Unlimited Fibre Extra service.
Re: Discrepancy between quote in email and charge to bill
04-05-2020 10:53 PM
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Thanks for that. When was I switched to Unlimited Fibre Extra? How can I tell?
Thanks again.
Infradig
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