Discounts not applied

[#1]

Sorry for posting this but chat never seems to be available... I negotiated a new contract for my mother in law, as I am an authorised account holder, and she was there when we did this. This was a couple of months ago, and she wanted to upgrade to fibre. We agreed on a deal that was acceptable but then told fibre was currently not available. We negotiated a contract for adsl in the interim for less. On looking at her bills, this discount has never been applied, yet a new contract started on 9th Oct. Can someone look into this for me. I can pm a member of staff both my account and my mother in law account names.

[#2]

Hello @penfold,

Thank you for getting in touch. I am very sorry to hear the discounts have not been applied on your mother in laws account - could you PM me her account username so I can take a look and try resolve this for you.

[#3]

Hi mads.
Pm sent. It was sometime mid September call was made, as it couldn't be applied until the next billing date of the 9th October, in case you wanted to find the call.

[#4]

Hi @penfold,

Thanks for getting in touch.

I'm sorry to hear that this needs resolving, I appreciate the order was submitted some time ago. Please accept our apologies for any inconvenience caused.

I have looked into this for you and have sent a response here.

Let us know if you need anything further.

Thanks - LF

[#5]

Thanks for that. That's perfect. With regards to fibre, can she go onto a waiting list at all....

[#6]

Hello @penfold,

I've updated the ticket for you with further info.

Thanks.

[#7 · Accepted solution]

Thanks mads. I will keep checking on availability.