Discounts not applied in new contract

[#1]

In December 2018 I agreed upon a new contract where unlimited broadband would be free for 18 months leaving my monthly bill at £22.99. However, I was informed that £33.98 would be taken from my account on 9th January, and so on 3rd January I got in contact through the chat facility (question 186047545) and informed Chris Toulson of the error in billing as PN were still charging me £10.99 for broadband. As of today, no further action has been taken on my account to correct this billing error and as this seems to be a common occurrence after reading the posts on this forum, I was wondering if anybody could provide any help to avoid the same thing happening in February.

[#2 · Accepted solution]

Hi @CryptiC, thanks for getting in touch.

I am sorry for the issues you have had with your most recent invoice not taking into account the agreed discounts you had. I've created a support ticket here for you to view in relation to the steps we have taken to rectify this.

Let us know if you require any further assistance.