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Discounts not applied in new contract

Posts: 9
Thanks: 5
Registered: ‎10-01-2019

Discounts not applied in new contract

In December 2018 I agreed upon a new contract where unlimited broadband would be free for 18 months leaving my monthly bill at £22.99. However, I was informed that £33.98 would be taken from my account on 9th January, and so on 3rd January I got in contact through the chat facility (question 186047545) and informed Chris Toulson of the error in billing as PN were still charging me £10.99 for broadband. As of today, no further action has been taken on my account to correct this billing error and as this seems to be a common occurrence after reading the posts on this forum, I was wondering if anybody could provide any help to avoid the same thing happening in February.

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Discounts not applied in new contract


Hi @CryptiC, thanks for getting in touch.


I am sorry for the issues you have had with your most recent invoice not taking into account the agreed discounts you had. I've created a support ticket here for you to view in relation to the steps we have taken to rectify this.


Let us know if you require any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team