Discounts and application

[#1]

Back in March I negotiated a new contract to start when the current one expired,but with the failure of the billing to recognise the discounts agreed,was overcharged,by £14.89 in April.Several tickets were raised ,and as far as I can ascertain,closed after being answered.How can this be when the problem was not fixed,just an explanation that the billing system had failed!This month,I have received an incorrect bill again,with no credit applied concerning the overcharge in April,please would accounts fix this once and for all,or will it be a can of worms for the next n months?

[#2]

@biggles001  see you here next month there is NO sign of this getting fixed ,

[#3 · Accepted solution]

Hello @biggles001,

Thanks for getting in touch and we are sorry for the recent experience you have had with us. I can assure you this is not the level of service we aim to provide and sorry for any inconvenience caused.

I have reviewed the billing on your account and responded via a ticket here, this is due to my response containing account sensitive information.

Please get back to us if you have any further queries.

[#4]

Hi Sammy,

Thanks for your prompt reply and the solution

[#5]

Awe no problem @biggles001.

Please get back to us if you need any further assistance, as I am always happy to help.