Discount reduced before end of contract
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2 weeks ago
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I have a contract to 7 July, but today's bill shows a discount of only £0.90 instead of the expected amount (May was £26.87).
From other posts, I gather this is a fairly common event.
Was considering renewal (when we get to the end of the contract) but as something seems to go wrong with billing every time I renew, that's becoming less likely!
Fixed! Go to the fix.
2 weeks ago
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Hi!
Sorry to hear this!
I have a feeling this is due to bill generation toward the end of contracts, less of an issue and more of a math situation.
Could you please private message me your account username? I will have a look at this for you.
Thanks,
Lex
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