Discount reduced before end of contract

[#1]

I have a contract to 7 July, but today's bill shows a discount of only £0.90 instead of the expected amount (May was £26.87).

From other posts, I gather this is a fairly common event.

Was considering renewal (when we get to the end of the contract) but as something seems to go wrong with billing every time I renew, that's becoming less likely!

[#2 · Accepted solution]

@ajw99ukPN 

Hi!

Sorry to hear this!

I have a feeling this is due to bill generation toward the end of contracts, less of an issue and more of a math situation.

Could you please private message me your account username? I will have a look at this for you.

Thanks, 

Lex