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Discount not applied

FIXED
mrmcc76
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-01-2020

Discount not applied

Hello,im still within my 18mth fixd contractbut this months discount has not been applied,can someone check please. thank you.

2 REPLIES 2
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,965
Thanks: 341
Fixes: 111
Registered: ‎26-03-2018

Re: Discount not applied

Fix

Hi @mrmcc76,

 

I'm very sorry that your discount didn't come off the latest bill and for any inconvenience that this has caused. I've had a look into this now and my reply contains some account specific information. As that's the case, I've added it as a ticket on your account here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
mrmcc76
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-01-2020

Re: Discount not applied

Thank you for the excellant and fast response