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Discount not applied

FIXED
Grafter
Posts: 29
Thanks: 5
Registered: ‎17-12-2017

Discount not applied

Hi Plusnet,

I’ve just received my broadband and home phone bill for January 2021. However, I notice that the £7 discount (£4 and £3 discounts) haven’t been applied?

Is this just a error due to it being a new year? I’m still in my existing contract etc so should still have the discount?

Could someone advise please? Smiley
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 18,002
Thanks: 5,737
Fixes: 963
Registered: ‎21-04-2017

Re: Discount not applied

Fix

Thanks for your post @Corsa 

I'm sorry to see your latest bill's wrong. I believe I've got this sorted for you now, I've raised ticket 210051127 sending you an email with more information which I hope helps.

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Grafter
Posts: 29
Thanks: 5
Registered: ‎17-12-2017

Re: Discount not applied

Thanks for sorting @Gandalf, very much appreciate your help as always. Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 18,002
Thanks: 5,737
Fixes: 963
Registered: ‎21-04-2017

Re: Discount not applied

No problem at all @Corsa

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team