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Discount not applied

FIXED
Corsa
Grafter
Posts: 45
Thanks: 6
Registered: ‎17-12-2017

Discount not applied

Hi Plusnet,

I’ve just received my broadband and home phone bill for January 2021. However, I notice that the £7 discount (£4 and £3 discounts) haven’t been applied?

Is this just a error due to it being a new year? I’m still in my existing contract etc so should still have the discount?

Could someone advise please? Smiley
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Discount not applied

Fix

Thanks for your post @Corsa 

I'm sorry to see your latest bill's wrong. I believe I've got this sorted for you now, I've raised ticket 210051127 sending you an email with more information which I hope helps.

Let us know if there are further issues or anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Corsa
Grafter
Posts: 45
Thanks: 6
Registered: ‎17-12-2017

Re: Discount not applied

Thanks for sorting @Gandalf, very much appreciate your help as always. Smiley
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Discount not applied

No problem at all @Corsa

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet