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Discount not applied

s88urd
Dabbler
Posts: 18
Thanks: 1
Registered: ‎27-05-2016

Discount not applied

Good afternoon,

I have been a plusnet customer for coming up to 10 years and have never had any issues.

My contract was renewed again recently at the quoted cost of just under £40 a month, however this month I have been charged near to £50.

Looking through my bill I can see my discount has not been applied.

How can I get this refunded and ensure it is applied to future bills?

1 REPLY 1
Saltariva
Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: Discount not applied

Hi there,

 

Thank you for getting in touch. I can see you spoke to one of my colleagues today regarding the matter.

 

I hope the issue is resolved but if not please do not hesitate to get back in touch if we can be of further assistance.

 

Thanks,

 

Sophia

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team