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I have been a plusnet customer for coming up to 10 years and have never had any issues.
My contract was renewed again recently at the quoted cost of just under £40 a month, however this month I have been charged near to £50.
Looking through my bill I can see my discount has not been applied.
How can I get this refunded and ensure it is applied to future bills?
Thank you for getting in touch. I can see you spoke to one of my colleagues today regarding the matter.
I hope the issue is resolved but if not please do not hesitate to get back in touch if we can be of further assistance.