Discount not applied

[#1]

Where has my discount gone? started a new contract last November with the discount shown on my December bill, however after receiving my January bill the discount has gone?

[#2]

Any help?

[#3 · Accepted solution]

Hi, there.

Thank you for getting in touch. I apologise for the issues you've experienced and any inconvenience caused. I've looked into this for you and I've sent an update via the account. You can read that here. All the best, Ela

[#4]

Thank you Ela.