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Discount not applied

FIXED
typiod
Newbie
Posts: 3
Registered: ‎11-01-2021

Discount not applied

Where has my discount gone? started a new contract last November with the discount shown on my December bill, however after receiving my January bill the discount has gone?

3 REPLIES 3
typiod
Newbie
Posts: 3
Registered: ‎11-01-2021

Re: Discount not applied

Any help?

CinderEla
Plusnet Help Team
Plusnet Help Team
Posts: 14
Thanks: 3
Fixes: 2
Registered: ‎01-12-2020

Re: Discount not applied

Fix

Hi, there.

 

Thank you for getting in touch. I apologise for the issues you've experienced and any inconvenience caused. I've looked into this for you and I've sent an update via the account. You can read that here. All the best, Ela

 Ela
 Plusnet Help Team
typiod
Newbie
Posts: 3
Registered: ‎11-01-2021

Re: Discount not applied

Thank you Ela.