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Discount not applied

s88urd
Dabbler
Posts: 18
Thanks: 1
Registered: ‎27-05-2016

Discount not applied

Good afternoon,

I have been a plusnet customer for coming up to 10 years and have never had any issues.

My contract was renewed again recently at the quoted cost of just under £40 a month, however this month I have been charged near to £50.

Looking through my bill I can see my discount has not been applied.

How can I get this refunded and ensure it is applied to future bills?

1 REPLY 1
Saltariva
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 43
Fixes: 1
Registered: ‎25-04-2017

Re: Discount not applied

Hi there,

 

Thank you for getting in touch. I can see you spoke to one of my colleagues today regarding the matter.

 

I hope the issue is resolved but if not please do not hesitate to get back in touch if we can be of further assistance.

 

Thanks,

 

Sophia