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Discount not applied to latest bill

jedgar494
Interested
Posts: 2
Registered: ‎01-11-2018

Discount not applied to latest bill

My latest bill doesn't reflect the contract discount and is £40.98 instead of the usual £26.99. Contract isn't due for renewal until Nov 2021. Is this a technical issue?

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,296
Thanks: 9,208
Fixes: 1,478
Registered: ‎21-04-2017

Re: Discount not applied to latest bill

Thanks for your post @jedgar494 

I'm sorry to see what's happened. I've reapplied the discounts now moving forward and issued you with a refund to cover the overcharge you should receive in your bank account within the next 5 to 10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sungshine
Dabbler
Posts: 12
Registered: ‎17-05-2021

Re: Discount not applied to latest bill

Hi @Gandalf 


I think I'm having a similar issue as well where discount isn't being applied.  Can this be looked at here or would I need to contact Plusnet Support directly?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,296
Thanks: 9,208
Fixes: 1,478
Registered: ‎21-04-2017

Re: Discount not applied to latest bill

@sungshine

Apologies for the incorrect bill. 

I've reapplied your discounts now and added a credit towards your next bill to cover the overcharge.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team