Discount not applied to latest bill
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Discount not applied to latest bill
01-06-2021 1:00 PM
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My latest bill doesn't reflect the contract discount and is £40.98 instead of the usual £26.99. Contract isn't due for renewal until Nov 2021. Is this a technical issue?
Re: Discount not applied to latest bill
01-06-2021 1:12 PM
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Thanks for your post @jedgar494
I'm sorry to see what's happened. I've reapplied the discounts now moving forward and issued you with a refund to cover the overcharge you should receive in your bank account within the next 5 to 10 working days.
Re: Discount not applied to latest bill
01-06-2021 1:28 PM
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Hi @Gandalf
I think I'm having a similar issue as well where discount isn't being applied. Can this be looked at here or would I need to contact Plusnet Support directly?
Re: Discount not applied to latest bill
01-06-2021 1:46 PM
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Apologies for the incorrect bill.
I've reapplied your discounts now and added a credit towards your next bill to cover the overcharge.
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