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Discount missing - no query method

FIXED
stmary
Hooked
Posts: 8
Registered: ‎21-09-2018

Discount missing - no query method

New billing system seems to have forgotten to apply agreed discount. Was OK in August. No chat 30mins queue on phone and no email route raise a query. Do I have to use snail mail?

 

 

3 REPLIES 3
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Discount missing - no query method

Fix

Hi @stmary thank you for getting in touch with us regarding this. I am sorry to hear about the issues you have experienced in attempt to get this resolved. 

I have responded to the open ticket on your account here

If you have any further questions please do not hesitate to get back to us.

stmary
Hooked
Posts: 8
Registered: ‎21-09-2018

Re: Discount missing - no query method

Satss

Thanks for answering the question I eventually managed to raise. I didn't realise I was now out of contract. Sorted at a good rate.

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Discount missing - no query method

Hi @stmary.

 

Thanks for getting back in touch, I'm glad it was sorted.

 

Let us know if you need anything further.

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team