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Discount ends before contract does

russm44
Newbie
Posts: 4
Registered: ‎07-02-2023

Discount ends before contract does

Hello

My current contract ends on 18/2 and ive signed onto a new full fibre contract at end of the which I presume starts on 28/2, the installation day.

My latest bill shows cost of line rental and fibre until 18/2 however the discount is only up until 15/2.

Can someone please explain why they would would be different.

Thanks
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Discount ends before contract does

Hi there, this is as the contract and the discounts run together for the duration based on the date you took the new contract which looks to have been done on the 16th in your case.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team