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Discount changed

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Discount changed

My broad band discount has changed for August even though I am still in my 12mnth contract. It was £7:49 but is now £4:35.  Can some one please explain? Thanks

2 REPLIES 2
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Discount changed

Hi @HaresEar

 

I'm sorry that the discount on your latest bill was lower than expected. I can see that you have since discussed this with our customer service team and the issue appears to be resolved. Please let us know if you still have any questions.


Regards,
Emily

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: Discount changed

I am not sure if it has been resolved. I was told I would be issued with a new bill to reflect the correct discount but it seems I have just been given 95p credit.  I have not yet seen a revised bill.