Discount changed

[#1]

My broad band discount has changed for August even though I am still in my 12mnth contract. It was £7:49 but is now £4:35.  Can some one please explain? Thanks

[#2]

Hi @HaresEar, 

I'm sorry that the discount on your latest bill was lower than expected. I can see that you have since discussed this with our customer service team and the issue appears to be resolved. Please let us know if you still have any questions.

Regards,
Emily

[#3]

I am not sure if it has been resolved. I was told I would be issued with a new bill to reflect the correct discount but it seems I have just been given 95p credit.  I have not yet seen a revised bill.