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Discount Not Applied

brandybordeaux
Newbie
Posts: 1
Registered: ‎13-01-2019

Discount Not Applied

‎13-01-2019 8:10 PM

Hi,
I moved house last month and I was offered a £10 discount per month if I upgraded to Fibre. This has not been applied to my latest January bill, and I still have an open question (185241210) in my account for the £10 monthly discount.

Many Thanks
DB
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OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Discount Not Applied

‎14-01-2019 10:51 AM

Hi @brandybordeaux, thanks for your post and welcome to our Community Forums.

 

On checking the account it seems that our billing team have sent you a ticket this morning, accessible here.

 

As the information is account specific, I'm unfortunately unable to post details of the ticket in the forum.

 

Please let us know if you need any further assistance at all.

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