Discount £11.99 removed, only found out when received bill for Nov

[#1]

Hello,

I had a discount of £11.99 for quite some time, didn't receive notification that with effect from this month it will no longer be the case. I only found out on my direct debit notice that I am due £11.99 more this month.

The email arrived regarding signing up to a fixed contract until 03/12/2019, otherwise my bill will be higher by £1.00 due to line rental increase.

Can anyone get back to me and advise if I sign up to a fixed term contract the bill will be amended to reflect discounts? Why are you not telling Customers their discount is due to end?

Many Thanks

Monika

[#2]

Hi @moniczek,

I've taken a look into your account today and I have left a ticket, which can be viewed here. I hope this helps but if you have any further queries or issues that you'd like to raise with us then please don't hesitate to get back in touch and we'll be happy to help.