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Disconnected

matthews
Rising Star
Posts: 143
Thanks: 6
Fixes: 1
Registered: ‎13-08-2014

Disconnected

Hi,

Please could someone take a look at Question #193056480 for me?

The summary is that after being overcharged for the past 14 months, you paused the direct debit, refunded me, and then because you didn't take the direct debit a block was put on my account I can no longer browse the internet.

I'd appreciate the block on the account being removed

Regards,
Matthew

2 REPLIES 2
matthews
Rising Star
Posts: 143
Thanks: 6
Fixes: 1
Registered: ‎13-08-2014

Re: Disconnected

This is getting better now. My account is showing as being in credit (eg Plusnet owe me money) and they're threatening to cut me off and go via a debt collection agency where 25% will be added on...!

Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Disconnected

It’s probably quicker to call 0800 432 0200 to get that sorted (if you haven’t already)