Disappointed! Not the best start!

[#1]

So my PlusNet service started yesterday, with obviously my previous supplier ceasing.  So I get home, planning to install the PlusNet router and stop the kids from moaning about no internet.  To my surprise, considering the Service switch over had been completed, I had no Plusnet router!  So I called the Customer Service number and spoke to an analyst, whom apologised and confirmed the router was shipped yesterday, so happy that the router would be here today, I left it at that.  Guess what, checked my emails today and the route was only shipped today! with a 3 to 4 day turn around!  So I am paying for a services that I can not use, because a fundamental part of the services, the router hadnt been shipped before service start date.  What a joke! and a pain as I was planning on working from home tomorrow, which may now not be possible. 

Its not the best start, on switching to a new Service Provider!

[#2]

Welcome to the forum.

Have you by any chance moved from BT? If so you can use your BT router. You will find setting instructions on the Router forum.

[#3]

see Post 2 here

https://community.plus.net/t5/Fibre-Broadband/Unhappy-with-fibre-broadband/td-p/1543121

 or

https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Broadband/page/3/thread-id/306720

See post 41 on above thread. Re setting up BT SMART HUB

or

For Setting Other BT Hubs

https://community.plus.net/t5/My-Router/Use-a-BT-Hub-2-3-4-or-5-on-a-Plusnet-connection/td-p/1192234

[#4]

Hi there.

Apologies that your router wasn't ordered automatically in advance of your order completing, this isn't good at all.

I can see it's been ordered now and whilst we'd advise 3-5 working days to set expectations, they are sent 1st class delivery and usually arrive within a couple of days.

In the interim as per the above posts if you have a router from another provider this may be compatible with our service. You could try setting it up using the details Here.