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Direct debit with old supplier - when do I cancel?

Yogalisa
Newbie
Posts: 1
Registered: 23-09-2012

Direct debit with old supplier - when do I cancel?

I am a new customer.
We have just decided to move over to your fibre broadband service and I have now paid over £ 100 for a years contract in order to benefit from the cheaper upfront cost.
I have also entered my details to set up a direct debit to plummet.
I know this is a basic question, But at what stage do I cancel my payment to my previous supplier?
Today? Is it automatically changed over or do I end up paying for both until I stop payments to my previous provider ( which of course I don't want to do)
It's not clear at all to me, there's no instruction when you sign up what to do next...
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Direct debit with old supplier - when do I cancel?

You'd need to contact your old provider for that information, we don't know the contract you were in with them or the cancellation period.
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 Chris Parr
 Plusnet Staff