Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Direct debit with old supplier - when do I cancel?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Direct debit with old supplier - when do I can...
Direct debit with old supplier - when do I cancel?
23-09-2012 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a new customer.
We have just decided to move over to your fibre broadband service and I have now paid over £ 100 for a years contract in order to benefit from the cheaper upfront cost.
I have also entered my details to set up a direct debit to plummet.
I know this is a basic question, But at what stage do I cancel my payment to my previous supplier?
Today? Is it automatically changed over or do I end up paying for both until I stop payments to my previous provider ( which of course I don't want to do)
It's not clear at all to me, there's no instruction when you sign up what to do next...
We have just decided to move over to your fibre broadband service and I have now paid over £ 100 for a years contract in order to benefit from the cheaper upfront cost.
I have also entered my details to set up a direct debit to plummet.
I know this is a basic question, But at what stage do I cancel my payment to my previous supplier?
Today? Is it automatically changed over or do I end up paying for both until I stop payments to my previous provider ( which of course I don't want to do)
It's not clear at all to me, there's no instruction when you sign up what to do next...
Message 1 of 2
(1,002 Views)
1 REPLY 1
Re: Direct debit with old supplier - when do I cancel?
24-09-2012 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You'd need to contact your old provider for that information, we don't know the contract you were in with them or the cancellation period.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 2
(463 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Direct debit with old supplier - when do I can...