Direct debit setup but told pay by cheque and fee for no dd
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Direct debit setup but told pay by cheque and fee for no dd
07-10-2013 1:58 PM
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However I received an email today saying I need to pay this months invoice by cheque or card and pay a non direct debit fee.
When I log in to my account it goes to a page that says I am paying by direct debit and its awaiting confirmation from my bank. I was told that I must pay by card as the payment for 7th has not come out of my bank but my bank tell me that no one has tried to take the money from my bank.
I said the support team person that my invoice date goes from 7th - 7th each month however my direct debit has never gone out on this day it usually goes out on the 12th or 13th. I don't think this was getting through to the girl I spoke to though.
The girl said that a direct debit usually takes 2 weeks to setup so that is why I have to pay by card or cheque but a direct debit only takes 5 days to setup.
So my question is do I now over this payment with the fee on it or do I wait for the direct debit to go out?
Re: Direct debit setup but told pay by cheque and fee for no dd
07-10-2013 2:57 PM
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Re: Direct debit setup but told pay by cheque and fee for no dd
07-10-2013 7:31 PM
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I believe submitting and obtaining confirmation of direct debit set-up can take the time you were advised.
Re: Direct debit setup but told pay by cheque and fee for no dd
08-10-2013 1:42 PM
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This payment will need to be made by a one-off payment, I'm happy to refund the £1.50 charge you'll incur as I know that you tried to avoid this.
You'd need to call our support team to arrange payment.
Re: Direct debit setup but told pay by cheque and fee for no dd
08-10-2013 1:47 PM
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I went into my bank today and my bank has said that the direct debit was setup and ready for plusnet to take payment on the 3rd of October and that plusnet have not tried to take any payment at all from the bank.
This seems to be that plusnet have been slow on updating the details.
My issue is that my account runs from the 7th - 7th but plusnet have never taken the payment on this day it has always been the 12th or 13th of each month so I am loathed to pay this incase plusnet try and take the direct debit as I cannot afford for two payments to go out.
What do you advise?
Re: Direct debit setup but told pay by cheque and fee for no dd
08-10-2013 2:30 PM
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Once the direct debit has been set up with your bank we then have to wait an instruction from them to confirm this, this is where the delay will have occurred leading to the payment not being requested via direct debit.
Re: Direct debit setup but told pay by cheque and fee for no dd
08-10-2013 6:02 PM
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Re: Direct debit setup but told pay by cheque and fee for no dd
08-10-2013 6:52 PM
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You need to call CS and pay by card. This will attract a card payment charge but Chris said he will refund it.
Re: Direct debit setup but told pay by cheque and fee for no dd
09-10-2013 11:04 AM
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How do I go about getting the refund?
Thanks.
Re: Direct debit setup but told pay by cheque and fee for no dd
10-10-2013 9:11 AM
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That's now been arranged for you, should be back on your card within the next couple of days.
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