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Direct debit question

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: ‎05-04-2007

Direct debit question

Due to the impending charges for card payments I have set up a direct debit, the DD status is shown as active but my cards are still showing primary and secondary payment methods. Does a DD automatically take priority over card payments or should I now delete the cards, I'm a bit worried about doing the latter as I understand there should always be 2 payment methods in case the primary method fails.
Paul
4 REPLIES
Moderator
Moderator
Posts: 19,286
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: Direct debit question

Hi Paul,
I'm in the same position and have been told that DD is used if it is set up and not CC.
HTH

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Direct debit question

That is my understanding also.
However, I would recommend keeping at least one card on the system for the next few months in case there is an issue with DD (especially the first payment). The card will be used if the DD cannot be taken. Once the DD is working fine you can remove all card details.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Direct debit question

and if you take any odd balls like a free router, they take the postage via a card
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: ‎05-04-2007

Re: Direct debit question

Ok, thanks for the replies. I'll keep the cards on there just in case of a problem.