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Direct debit missed

Posts: 1
Registered: ‎26-11-2019

Direct debit missed

Hi. My direct debit failed as the money was not in my account yesterday. I've made the payment today and my services are back up and running. I am worried that they will also try to take the DD in the next few days and if this happens I will have to pay charges to both by bank account provider and plusnet. If this happens I'll of paid twice for this month. How do I get clarification that this won't happen? Should I cancel the DD?
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Direct debit missed

Hey @chettie132,

Thanks for reaching out to us here.

I'm glad to hear your service is now running as it should, as you have made a payment a direct debit instruction will not be instructed again until your next invoice. You can find proof of your latest payment.