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Direct debit has almost doubled

connortlv
Newbie
Posts: 4
Registered: ‎06-03-2023

Direct debit has almost doubled

Hi,

 

My direct debit seems to have almost doubled going from £26 to £47... I had a shambles getting this set up in the first place and now it seems to be a shambles at the end too. 

 

Please can anyone assist with this?

7 REPLIES 7
jab1
Legend
Posts: 16,609
Thanks: 5,226
Fixes: 245
Registered: ‎24-02-2012

Re: Direct debit has almost doubled

@connortlv When did you set the contract up, and how long for?

John
connortlv
Newbie
Posts: 4
Registered: ‎06-03-2023

Re: Direct debit has almost doubled

Hi John,

 


I set it up in July 2021 for 18 months but didn't have internet for around the first month or so

jab1
Legend
Posts: 16,609
Thanks: 5,226
Fixes: 245
Registered: ‎24-02-2012

Re: Direct debit has almost doubled

That sounds very much like you have come to the end of your contract. Remember that you are invoiced a month in advance for everything excluding any call charges.

John
connortlv
Newbie
Posts: 4
Registered: ‎06-03-2023

Re: Direct debit has almost doubled

I received an email from Plusnet in december saying that when my contract ends my monthly price will remain at £26.17 though?

jab1
Legend
Posts: 16,609
Thanks: 5,226
Fixes: 245
Registered: ‎24-02-2012

Re: Direct debit has almost doubled

Have you still got that email, as it doesn't sound right to me. If you have, can you post a screenshot, removing any personal details?

John
connortlv
Newbie
Posts: 4
Registered: ‎06-03-2023

Re: Direct debit has almost doubled

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jab1
Legend
Posts: 16,609
Thanks: 5,226
Fixes: 245
Registered: ‎24-02-2012

Re: Direct debit has almost doubled

Cheers for that - it is a little confusing, as I understand any negotiated contract reverts to out-of-contract terms when it comes to an end.

I would suggest you ring Plusnet and ask for an explanation.

John