Direct debit has almost doubled

[#1]

Hi,

My direct debit seems to have almost doubled going from £26 to £47... I had a shambles getting this set up in the first place and now it seems to be a shambles at the end too. 

Please can anyone assist with this?

[#2]

@connortlv When did you set the contract up, and how long for?

[#3]

Hi John,

I set it up in July 2021 for 18 months but didn't have internet for around the first month or so

[#4]

That sounds very much like you have come to the end of your contract. Remember that you are invoiced a month in advance for everything excluding any call charges.

[#5]

I received an email from Plusnet in december saying that when my contract ends my monthly price will remain at £26.17 though?

[#6]

Have you still got that email, as it doesn't sound right to me. If you have, can you post a screenshot, removing any personal details?

[#7]

[#8]

Cheers for that - it is a little confusing, as I understand any negotiated contract reverts to out-of-contract terms when it comes to an end.

I would suggest you ring Plusnet and ask for an explanation.