cancel
Showing results for 
Search instead for 
Did you mean: 

Direct debit cancellation email

Ilbis
Newbie
Posts: 2
Registered: ‎04-01-2019

Direct debit cancellation email

I've ordered broadband and phone and provided by bank details to set up my direct debit.
However, I've had an email saying me direct debit has been cancelled, but I'm not certain it's a scam email.
3 REPLIES 3
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Direct debit cancellation email

Hi @Ilbis and welcome to the forums!

Thank you for bringing this to our attention. I have checked your account to see if we have sent any information in regards to the direct debit. Is this the email / ticket that you are referring to?

Usually when an account is set up and the direct debit instruction is sent to your bank, it can take between 5 - 7 working days to be accepted. Therefore, if this is time-frame that you received the email it is likely that the instruction failed to set up and the email is valid.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Ilbis
Newbie
Posts: 2
Registered: ‎04-01-2019

Re: Direct debit cancellation email

That's the one. I'll set up a new direct debit. Thanks for your help.
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Direct debit cancellation email

No worries, @Ilbis.

Let us know if you need anything further.

Thanks – LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team