Direct debit, No direct debit?

[#1]

Hi Plusnet
I receieved an email friday stating that no direct debit has been set-up on my account, yet logging into the portal there are quite clearly direct debit details showing.
Now I am aware there have been some problems setting up a direct debit and the corrections have been sent a few times, but can someone confirm if there is actually a DD set up for this account and working?
Thanks

[#2]

Hi Craigfranklin,
This seems to have happened as it looks like a direct debit was set up (2 in fact) with incorrect details and as there was a gap between this happening and the new one being set up you were notified.
With that in mind the new direct debit appears to be OK and is just awaiting activation now.