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Direct Debit

Posts: 1
Registered: ‎19-01-2018

Direct Debit

I currently don't have a direct debit set up as I pay manually at the end of every month, yet I've just had a direct debit come out of my account, after checking that there is no direct debit set up on either my bank account or on my plusnet account is there any reason this still came out?

Sorry if in the wrong place for this post I didn't see a billing section to put it in.
Community Veteran
Posts: 3,830
Thanks: 460
Fixes: 6
Registered: ‎05-04-2007

Re: Direct Debit

That's strange, if you haven't set it up and it is not showing as active on your account?
I don't know if your bank does this, but with mine I can check what active DD's I have through internet banking.

There is an Accounts & Billing forum, which I think your thread may be better in. I'll ask the mods and let them decide if they think it should be moved.

Posts: 19,530
Thanks: 2,279
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Registered: ‎11-01-2008

Re: Direct Debit

Moderators Note.

Moved to more appropriate board.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
Plusnet Help Team
Plusnet Help Team
Posts: 10,659
Thanks: 3,327
Fixes: 537
Registered: ‎21-04-2017

Re: Direct Debit

Welcome to the community forums @Danoro

Do you have any card details stored on your account here?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team